Human Factors is all about understanding humans’ behaviour and how we act and interact in relation to other humans, equipment, environment and systems. Human Factors is in fact all around us, at work and at play.
Human Factors techniques take the process further to optimise people’s performance and efficiency at work and at play.
Many people think that Ergonomics and Human Factors is all about for example chair, desk and workplace design. But it is in fact so much more than that.
Although mostly known in safety critical industries, Human Factors stretches across a broad range of job areas and businesses where Human Factors skills and techniques can be applied to almost any situation including, your business.
We interact on a day to day basis with a large number of devices and systems from mobile phones, computers, different types of transport to television remote controls – as well as other people.
Whether it is a pilot flying a commercial aircraft with hundreds of lives in his hands, or your grandfather wanting and trying to pay his phone bill on the internet or wanting to purchase his train ticket from the ticket machine at a station – this is all Human Factors.
How many of us have not read an instruction manual because it is too long, too complicated and not understandable? If this is happening in the work place then the outcome can be serious. Human Factors can help.
Human Factors is absolutely crucial – yet often the human is the forgotten, underestimated or misunderstood piece of the puzzle in many processes and systems. Unfortunately in many cases the action of the human is ‘blamed’ for the accident/incident without looking in depth as to why the human acted as they did and without investigating in depth the many other contributory factors.
Humans have a significant impact on the effectiveness of any system and hence are the critical component of any system or process. Given the right circumstances we can be adaptable, resilient and good problem solvers.
Also, the world around us has becoming increasingly complex, yet the capabilities of the human have remained largely fixed.
As long as there is an inch of human interaction, it will be crucial to understand and actively work with the human factors.
More than ever is there a need for Human Factors – and this is where Involve Consulting can help.